Warranty

WHAT'S COVERED

Our work. Assembly, cabling, cooling set-up and the configuration we deliver, for 3 years from delivery.

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New parts. Covered by their manufacturer's warranty, usually two to three years and sometimes longer. While our labour warranty runs, we deal with the manufacturer for you and refit the replacement free.

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Build Around Yours and upgrades. The new parts we fit carry their manufacturer's warranty, and we deal with the manufacturer for you. Our work fitting them is covered for 12 months from when your PC comes back to you. Parts you already own aren't covered by us. If we built your PC in the first place, its 3-year labour warranty carries on as normal.

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WHAT ISN'T

Parts you supplied, and pre-owned parts. Both are marked on your invoice. We'll still diagnose them if you want, at £45 an hour, agreed before we start.

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Accidents. Drops, liquid, damage in transit you arranged yourself, or misuse. If a claim turns out to be one of these, or there's no fault at all, getting it to us and back is yours, plus a £45 diagnosis, and we'll quote any repair before doing it.

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Someone else's work. Opening the case or adding parts doesn't void anything. We only exclude damage caused by work someone else did, or by settings pushed beyond our saved profile.

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Software after handover. Viruses, or drivers and programs installed later. We'll always help where we can.

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HOW TO CLAIM

1. Get in touch. contact@rigforgeco.com or 07387 826471: what's happening and when it started.

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2. We try remotely first. A lot can be sorted over a call or a remote session.

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3. If it needs the bench, we collect it across the North East and central Scotland, or send you a prepaid label for our courier. Please don't book your own: we can't cover other couriers' charges. In the first 6 months, we pay to get it to us and back for any genuine fault. After that, we still pay if the fault was there from the start or is down to our build or our work. If a part has failed with use since, we still handle the manufacturer claim and refit it free, and getting it to us and back is yours at our courier rate.

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4. We tell you the turnaround before we start, and keep you posted.

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YOUR LEGAL RIGHTS, IN PLAIN ENGLISH

Within 30 days of delivery, if it's faulty you can reject it for a full refund.

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Within six months, we'll repair or replace it, and if that doesn't fix it you can have a refund. A fault in this period is taken to have been there from the start, unless we can show otherwise.

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After six months you still have rights, but you may need to show the fault was there on delivery. Claims can be made up to six years after delivery in England and Wales, and five in Scotland.

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Nothing in this warranty reduces those rights. Business customers get the same labour warranty under our terms and conditions.