Terms and conditions

1. Who we are. RigForge Co. is a trading name of Thomas Jemmeson Engineering Ltd, registered in England and Wales, company no. 13348957, registered office 16 Bond Street, Wakefield WF1 2QP. Contact: contact@rigforgeco.com, 07387 826471.

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2. These terms. They apply to everything you buy from us. If you're buying for yourself, you're a consumer and you have extra rights under consumer law that these terms don't take away. If you're buying for a business, clauses 11.3 and 11.4 apply to you too.

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3. Quotes and prices. Quotes are valid for 7 days, because parts prices move. We're not VAT registered, so no VAT is added. Delivery costs are shown before you pay.

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4. Your order. Our contract starts when we confirm your order in writing and your payment has cleared.

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5. Payment. Consumer builds are paid in full before we order parts, by bank transfer (2% off), card or PayPal. Business orders are paid the same way. For three or more machines, parts are paid up front and labour is invoiced after burn-in, due within 14 days.

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6. Parts. Every quote and invoice marks each part as new or pre-owned and tested. If a part becomes unavailable, we'll only swap it for one that's equal or better, and we'll tell you first.

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7. Your own parts. Parts you supply stay yours and keep their own warranty, not ours. We check and photograph them when they arrive, and tell you about any damage or fault before going further. While they're with us, we take reasonable care of them.

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8. Build time and delivery. Build times are estimates; we'll tell you straight away if something's delayed. If a new build isn't with you within 30 days of cleared payment, you can cancel for a full refund. Once your PC is delivered to you, it's your responsibility. Please check it over on delivery and tell us about any damage within 48 hours.

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9. Cancelling. Custom builds are made to your specification, so the 14-day right to cancel doesn't apply once we've started. Before we've ordered parts, you can cancel for a full refund. After that, we refund what we can recover from suppliers. Either way, refunds are paid within 14 days. Anything we sell that isn't made to your spec carries the 14-day right to cancel set out on our Delivery and returns page.

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10. Faults and warranty. See our Warranty page. Build Around Yours and other upgrades carry 12 months' labour on the work we do and the new parts we fit, not on parts you already own. Our warranty is on top of your legal rights, not instead of them.

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11. Our responsibility to you.

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11.1. We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care.

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11.2. Please back up your data before sending us any machine or drive. We take care with your data, but we can't be responsible for data loss.

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11.3. For business customers, we're not liable for loss of profit, business or data, and our total liability is limited to the price of the order.

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11.4. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

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12. Your information. We use it as set out in our Privacy notice.

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13. Complaints and the law. If something's gone wrong, email us first and we'll try to put it right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.